Who in the fuck cares about any of these ratings? Were operating in systems where 4.6, 4.2 or anything below a perfect 5 threatens your job. And a 4.2 rating is nearly impossible to achieve if you're providing good service. Good article. Drivers/Dashers are spread out to all corners of the continent and its impossible to keep an eye on everyone. Even if you dont care about Top Dasher status, customer ratings could have a bigger impact. But, supposedly those ratings are DoorDash also has an appeal system for unfair ratings. Doordash is your customer, not your boss. How was your delivery? is the question that determines your customer rating. They dont want to take a chance with the virus. Also, the Chow Mein & Beef with Snow Peas plate doesnt silently judge me when Im taking it to its destination. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/Something may be turning people off are you making eye contact and thanking them? And the problem with that is, a jerk is more likely to leave a bad review. Is the restaurant running late? Sometimes sending a meme via text can lighten the mood with the customer. Support did actually do something right for once 2 weeks ago I got a contract violation for "never received" I called support told them my story and it went away 2 minutes later. Management. My non-corporate-speak ratings would say: 1 Extremely bad service. Shaming the customer for their tip might make you feel better, but it will nearly guarantee a bad rating. That may be true, but Door Dash is the largest delivery platform on the planet right now. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} His base pay ended up at. Make 3 an average, and say it! /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.ea0ac1df4e6491a16d39_.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} But the current system misses an opportunity to provide more accurate scores for corporate, and feedback for Dashers who want to improve their service. The most common reasons for deactivation are policy violations, customer complaints, low order completion ratings, and low customer ratings. 3.3 out . Review this company. This isnt corporate America where you get an additional 1% raise if your year end review is a 5 instead of a 4. 9 Most Important Doordash Accessories, Tool & Gear for Dashers (2022). ._2FKpII1jz0h6xCAw1kQAvS{background-color:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.1),0 2px 3px 0 rgba(0,0,0,.2);transition:left .15s linear;border-radius:57%;width:57%}._2FKpII1jz0h6xCAw1kQAvS:after{content:"";padding-top:100%;display:block}._2e2g485kpErHhJQUiyvvC2{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;background-color:var(--newCommunityTheme-navIconFaded10);border:2px solid transparent;border-radius:100px;cursor:pointer;position:relative;width:35px;transition:border-color .15s linear,background-color .15s linear}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D{background-color:var(--newRedditTheme-navIconFaded10)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI{background-color:var(--newRedditTheme-active)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newRedditTheme-buttonAlpha10)}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq{border-width:2.25px;height:24px;width:37.5px}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq ._2FKpII1jz0h6xCAw1kQAvS{height:19.5px;width:19.5px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3{border-width:3px;height:32px;width:50px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3 ._2FKpII1jz0h6xCAw1kQAvS{height:26px;width:26px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD{border-width:3.75px;height:40px;width:62.5px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD ._2FKpII1jz0h6xCAw1kQAvS{height:32.5px;width:32.5px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO{border-width:4.5px;height:48px;width:75px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO ._2FKpII1jz0h6xCAw1kQAvS{height:39px;width:39px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO{border-width:5.25px;height:56px;width:87.5px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO ._2FKpII1jz0h6xCAw1kQAvS{height:45.5px;width:45.5px}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI{-ms-flex-pack:end;justify-content:flex-end;background-color:var(--newCommunityTheme-active)}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z{cursor:default}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z ._2FKpII1jz0h6xCAw1kQAvS{box-shadow:none}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newCommunityTheme-buttonAlpha10)} Some Dashers feel they make more money because of using them. They have departments and phone numbers that you can contact to discuss your issues.They also have formats for you to submit your grievances in writing. Do Bloggers and Content Creators Have to File Quarterly Taxes? Whats the spot thats easiest for the customer to reach? He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. DMCA Copyright 2020 The Rideshare Guy. This guide will walk you through the process of disputing a rating, from gathering evidence to contacting DoorDash customer support. There are customers who do dumb things. :) 10 minutes later I got a message. (This is the average Dasher rating). Youve been gamified, my dude. View all DoorDash reviews. The DoorDash Rating System Here are a few specifics to the DoorDash rating system: 1-5 scale (5 being best) Average of your most recent 100 ratings Ratings under 4.2 subject to deactivation No direct feedback received If you Dash, you have your own score, which looks like this: 1-5 star rating systems aren't unique to the gig economy. Dont gross them out. Review this company. If you dont like something about the customer, the order, Doordash, or about your day, keep that to yourself. It could be that they are understaffed and overwhelmed in trying to sort through all of these grievances. How the Doordash Top Dasher program works, what the requirements are, the perks, and whether Top Dasher is worth it. DoorDash - Rating system bad. Doesnt matter if you excel in delivering Be cautious about using memes. The order may be an hour late by the time you get it. The city of Chicago is taking food delivery services Grubhub and DoorDash to court. Be considerate of the customer in where you place the food. However, DoorDash offers promotions that include a higher base pay or bonus for completing a certain number of deliveries in a row. I also wish they would give veteran dashers the benefit of the doubt, as I have over 10000 deliveries but I also understand that someone people would exploit it if they gave you amnesty after a certain number of dashes. Remember that your total Doordash earnings include base pay, incentives and customer tips. This articledescribes a nightmare for servers, where tablet averages below a perfect five are considered problematic. Press question mark to learn the rest of the keyboard shortcuts. .LalRrQILNjt65y-p-QlWH{fill:var(--newRedditTheme-actionIcon);height:18px;width:18px}.LalRrQILNjt65y-p-QlWH rect{stroke:var(--newRedditTheme-metaText)}._3J2-xIxxxP9ISzeLWCOUVc{height:18px}.FyLpt0kIWG1bTDWZ8HIL1{margin-top:4px}._2ntJEAiwKXBGvxrJiqxx_2,._1SqBC7PQ5dMOdF0MhPIkA8{vertical-align:middle}._1SqBC7PQ5dMOdF0MhPIkA8{-ms-flex-align:center;align-items:center;display:-ms-inline-flexbox;display:inline-flex;-ms-flex-direction:row;flex-direction:row;-ms-flex-pack:center;justify-content:center} Shop and deliver is becoming more common on Doordash. Even the passive aggressive forms of asking for a tip (all tips are appreciated) are risky. Outstanding Dasher experience. The least I deserve is a company having my back when I have been falsely rated or accused of something that I never did. Appreciate the heads up but I wouldn't go around spreading this story if it becomes a thing then that's more shit we have to worry about. For me, if a delivery is all going as planned and there are no potential issues, I dont feel the need to say anything. Youre crying for something so irrelevant. A heads up and assurance that youll be on your way as soon as its ready can make a difference. I am a responsible 61 year old man.I have worked for more than a few companies in my lifetime. You know how they say the customer is always right? DoorDash DoorDash Employee Review. One, bad ratings can make you ineligible for the Top Dasher program. Doordash Driver Review (2022): Is Doordash a Good Job? If theres a chance a lot of items are out of stock or need substitutions, that can be a ratings danger. Read what Driver employee has to say about working at DoorDash: They have sent me numerous times on 2 orders far away from each other one order $3.00 other $2.50. Find salaries. Doordash pays on a delivery by delivery basis, not hourly or on a salary. In my experience a lower acceptance rate can be better for your customer rating. An curved arrow pointing right. Messaged her back I confirmed it's there and I'm on the way! What are the most important tools, accessories, and apps you must have as a Doordash delivery driver? Management. I've been doing this a long time, I know what it takes to have a high rating. On the App Store, DoorDash is rated an impressive 4.8/5 stars out of, wait for it, a whopping 14 million reviews. Hey! I'm Harry, the founder of The Rideshare Guy. View all DoorDash reviews. If theres a traffic issue, Ill give them a heads up and give them a reassurance. Even if you think the insulated bag doesnt really help things much at all, the important thing is, what does the customer think? Even when the customer is wrong, they think theyre right. Each delivery company offers a similar base pay and tips amount. .c_dVyWK3BXRxSN3ULLJ_t{border-radius:4px 4px 0 0;height:34px;left:0;position:absolute;right:0;top:0}._1OQL3FCA9BfgI57ghHHgV3{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;margin-top:32px}._1OQL3FCA9BfgI57ghHHgV3 ._33jgwegeMTJ-FJaaHMeOjV{border-radius:9001px;height:32px;width:32px}._1OQL3FCA9BfgI57ghHHgV3 ._1wQQNkVR4qNpQCzA19X4B6{height:16px;margin-left:8px;width:200px}._39IvqNe6cqNVXcMFxFWFxx{display:-ms-flexbox;display:flex;margin:12px 0}._39IvqNe6cqNVXcMFxFWFxx ._29TSdL_ZMpyzfQ_bfdcBSc{-ms-flex:1;flex:1}._39IvqNe6cqNVXcMFxFWFxx .JEV9fXVlt_7DgH-zLepBH{height:18px;width:50px}._39IvqNe6cqNVXcMFxFWFxx ._3YCOmnWpGeRBW_Psd5WMPR{height:12px;margin-top:4px;width:60px}._2iO5zt81CSiYhWRF9WylyN{height:18px;margin-bottom:4px}._2iO5zt81CSiYhWRF9WylyN._2E9u5XvlGwlpnzki78vasG{width:230px}._2iO5zt81CSiYhWRF9WylyN.fDElwzn43eJToKzSCkejE{width:100%}._2iO5zt81CSiYhWRF9WylyN._2kNB7LAYYqYdyS85f8pqfi{width:250px}._2iO5zt81CSiYhWRF9WylyN._1XmngqAPKZO_1lDBwcQrR7{width:120px}._3XbVvl-zJDbcDeEdSgxV4_{border-radius:4px;height:32px;margin-top:16px;width:100%}._2hgXdc8jVQaXYAXvnqEyED{animation:_3XkHjK4wMgxtjzC1TvoXrb 1.5s ease infinite;background:linear-gradient(90deg,var(--newCommunityTheme-field),var(--newCommunityTheme-inactive),var(--newCommunityTheme-field));background-size:200%}._1KWSZXqSM_BLhBzkPyJFGR{background-color:var(--newCommunityTheme-widgetColors-sidebarWidgetBackgroundColor);border-radius:4px;padding:12px;position:relative;width:auto} We can't change customers who are jerks. You may be able to work around that, but it takes a bit more work. Gig economy platforms have a tendency to mimic one another, so its no surprise that Instacart and DoorDash and the best food delivery jobs have similar 1-5 star rating systems. I just do my job. Dont be worried. Still haunted by the 1* though. We look at the breakdown of base pay, incentives, and customer tips that make up Doordash pay. But enough will. Customer fraud. The problem is that when the system has the potential to hurt a driver's livelihood (particularly if a driver feels that Top Dasher status is necessary for scheduling purposes), if Doordash is going to require the vast majority of ratings be a 5, then they need to do a much better job with the ratings system and find a way to avoid getting bad ratings for things beyond our control. Doordash Representative Explains How Unfair the Customer Rating System They got their food, they just want to eat. A long delivery makes that harder to do. What are the requirements to deliver for Doordash? They said yea they put it in there. How to Become a Doordash Driver (2022): What You Need to Know. Theyre not thinking about ratings, theyre thinking about the food. The occasional rating below 5 stars I get really seems to come from long waits at restaurants (>10 minutes). The city of Chicago announced a first-of-its-kind legal challenge against food delivery platforms DoorDash and Grubhub on Friday, accusing the companies of engaging in a host of unfair business practices that it says violate municipal consumer protection laws. On a 1-5 rating scale, if youre averaging below 4.6, you risk deactivation. Extremely late orders are the most common violation you may receive. Could this help someone else? However, the good news is if youre taking care of all the things that you can control, youll be in good shape. However, you still need to be aware of what was in the order, and does the packaging seem consistent with the order? This is only something I would recommend as an absolute last resort. If you do that, you will keep your job, and keep top dasher. You can read more about my affiliate policy here. Happiness rating is 69 out of 100 69. A customer rating that drops below 4.2 could cost you your ability to Dash. Doordash sends several notifications to let the customer know how the order is coming along. You are paid to deliver from point A to point B.